Updated 24th May 2021
Visiting
We are delighted that the updated guidance now means we can welcome up to five visitors per resident back into our Home. We have reviewed the government advice and undertaken our own risk assessments and have updated our policy accordingly. This is designed to continue to keep our residents and staff as safe as we can whilst we welcome visitors back. Please contact us to discuss this further.
We will be operating an appointment system for all visits whilst the current restrictions are in place. For the nominated visitors, you can visit as two people at a time, or separately. Each appointment will be 30 mins long. The visitor(s) will need to arrive in advance of their appointment to allow time for our health screening. A COVID-19 Lateral Flow Test will need to be taken – this can either be done at home, and the result shown to us on arrival, or done at the Home – please arrive in enough time to do this and wait 30 minutes for the result, in advance of your appointment. We are trying to accommodate visits as much as possible, please contact us to book your appointment.
During the visit, visitors will be required to wear personal protective equipment (PPE) which will be provided by the Home on your arrival. The visit will take place in the resident’s room rather than any communal areas – this is to ensure that we can follow our cleaning procedures after the visit and limit any risk to other residents.
Visits in the outdoor visiting pod, and at windows will continue as before. We would like to thank everyone for their continued support throughout this period. We’ve loved welcoming back visitors into the Home and we are so pleased this can now be increased yet again – we look forward to these restrictions hopefully being eased further in the coming weeks and months.
In-person showarounds
We are pleased that we are now able to accommodate in-person showarounds for enquirers considering our Home. We understand that selecting a new home for either yourself or a relative can be a hard decision, and an in-person showaround is fundamental in allowing you to view the potential Home, meeting key members of the team and allow you to ask any questions and alleviate any concerns.
The visit is by appointment only – please contact us to book this in. Each appointment will be for 1 person at a time.
All showarounds are subject to a COVID-19 lateral flow test in advance of the visit – this can either be done at home, and the result shown to us on arrival, or done at the Home, where you’ll need to wait 30 minutes for the result before you are able to come into the Home. During the visit, visitors will be required to wear personal protective equipment (PPE) which will be provided by the Home on your arrival.
We have undertaken risk assessments and set up specific areas / routes in the Home which makes this safer for our residents, so you may not be able to see all aspects of the Home at this time, but we will show you as much as possible, and please discuss if you have any specific concerns, which we will endeavour to accommodate.
